At Golf Fairway Fit, we’re committed to delivering tour-quality golf equipment with seamless global service. Below you’ll find answers to common questions about our products, delivery, and services.

Product Questions

What brands do you carry?
We stock premium golf brands including Callaway, Cobra, Titleist, Cleveland, Bridgestone, Ben Sayers, and Big Max among others. Our selection focuses on tour-quality equipment for serious golfers.
Do you sell complete golf sets?
Yes! We offer complete sets and individual components across all categories: clubs, bags, trolleys, accessories, and apparel. Our free shipping option makes complete sets particularly cost-effective.
How do I choose the right equipment for my game?
While we can’t provide in-person fittings, our product descriptions include detailed specifications. For clubs, we recommend consulting with your local pro about your swing characteristics before purchasing.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store complete payment details on our servers.
Can I modify my order after placing it?
Please contact us immediately at [email protected] if you need to modify an order. We process orders quickly, so changes may not always be possible.

Shipping & Delivery

What are my delivery options?
We offer two premium shipping services:
Express Delivery (£12.95): 10-15 business days via DHL/FedEx with full tracking
Free Standard Delivery: 15-25 business days via EMS for orders over £50
Do you ship internationally?
Yes! We ship globally (excluding some remote areas in Asia and elsewhere). All international shipments include customs-friendly documentation.
How can I track my order?
Express orders include real-time tracking from dispatch to delivery. You’ll receive tracking information via email once your order ships.
Why does delivery take 10-25 business days?
We prioritize careful handling and climate-conscious shipping of premium golf equipment. Our timelines account for:
– 1-2 day order processing
– International customs clearance
– Protective packaging procedures
– Environmentally consolidated shipments

Returns & Exchanges

What’s your return policy?
We offer a 15-day return window from delivery date. Items must be in original condition with packaging intact (especially for clubs/electronics). Contact [email protected] to initiate returns.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using tracked services.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5 business days to your original payment method.

Customer Service

How can I contact customer service?
Our UK-based team is available via email at [email protected]. We typically respond within 24 business hours.
Where are you located?
Our headquarters is at 69 Alverthorpe Rd, Wakefield, GB WF5H 3SB. This is our operational base but we don’t offer in-person shopping.

Pro Tip: Combine multiple items in one £50+ order to qualify for free shipping while often receiving your gear faster than paying separately for express delivery on individual items.

Didn’t find your answer? Email us at [email protected] and our team will be happy to assist.